Refund policy

At HennabyFatima, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a 7-day refund policy.

Eligibility for Refund

To be eligible for a refund:

  • Contact us within 7 days of receiving your order.

  • Items must be returned unused, in their original condition, and in the original packaging.

  • Proof of purchase may be required.

Non-Refundable Items

The following items are not eligible for a refund:

  • Customized or personalized items

  • Final sale items

  • Items that have been used, damaged, or returned without original packaging

Refund Process

  1. Request a Refund: Email us at support@hennabyfatima.pk within 7 days of delivery.

  2. Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect.

  3. Processing Time: Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.

Contact Us

To initiate a return or ask any questions, please reach out to our customer support team at:

Email: hennabyfatima82@gmail.com
Website: www.hennabyfatima.pk